The laboratory professional staff should be able to provide advice on the choice of examinations and use of services, including the required type of sample. Where necessary, the interpretation of the results of examinations needs to be provided. Also, the laboratory needs to be represented in clinical rounds with clinical staff whereby the laboratory can provide both solicited and unsolicited advice (especially if the laboratory is attached to a clinic). Therefore, the laboratory manager should assign a personnel member (which can also be him/herself) as a contact person for the laboratory who participates in the clinical rounds. When a request for professional advice or information reaches the laboratory, all personnel members should know that they can direct this request to the laboratory contact person. This person should logically have sufficient knowledge of all tests performed at the laboratory.
Activities related to Phase 4 - Customer Service